• What is the difference between using TCP and UDP in video surveillance?

  What is the difference between using TCP and UDP? Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) are widely used network protocols. Video is sent using either RTP over UDP or RTP over TCP as part of the underlying transmission protocol. • Both TCP and UDP are part of the IP4 protocol stack. • Both break down data into frames and packets for transmission via ethernet. • Most IP cameras support both TCP and UDP but generally it is not user conPopular

• I’ve heard about the CathexisVision Video Management Software, so how do I get the software?

  I’ve heard about the CathexisVision Video Management Software, so how do I get the software? The software is available for download on the cathexisvideo.com webpage under trial software. Please refer to the link below: Browse through our useful tutorial videos and manual resources that can be found using the links below:Some readers

• What are the CathexisVision Server software requirements?

  What are the CathexisVision Server software requirements? You can download the latest CathexisVision Setup Manual via this link. Browse through our useful tutorial videos and manual resources that can be found using the links below:Some readers

• What are the CathexisVision system requirements for client software?

  What are the CathexisVision system requirements for client software? You can download the latest CathexisVision Client requirements document via this link below. Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• Why is CathexisVision software not working on my 10th Gen Intel CPU's?

  Why is CathexisVision software not working on my 10th Gen Intel CPU's? There is a software incompatibility issue between certain Intel 10th generation CPU systems and OpenSSL. Cathexis has implemented a “fix” for this and The CathexisVision software will therefore need to be updated to prevent this problem from occurring The following versions of CathexisVision have this update: 2018.5 – available from RC18 2019.3 2020.3 – available from RC12 Browse throuFew readers

• How do I set up time lapse recording?

  How do I set up time lapse recording? These instructions outline how users can set up time lapse recording. https://cathexisvideo.com/download/lapse-recording-setup-example/ Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• I have multiple servers connected to my site where do i add the camera licenses for each server?

  I have multiple servers connected to my site where do i add the camera licenses for each server? A Cathexis site does not need the administrator to separate any licenses. Once the licenses are added to the master Cathexis server on the site the licenses are shared by the slave servers as the cameras are added. Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• Which hardware is best suited for running the CathexisVision Client software?

  Which hardware is best suited for running the CathexisVision Client software? It very much depends on what the CathexiVision client PC is being required to do, the resolution of the monitors, the resolution of the cameras being displayed and the ability of the cameras to send low and high resolution streams. For general every day use, displaying say 16 cameras of varying resolutions on a 4K monitor and those cameras being capable of low and high res streams thenFew readers

• What has Cathexis done to ensure data integrity of these units given the sensitivity around Chinese security/IT products and the POPI act?

  I note that you make use of Chinese manufactured/origin hardware. What has Cathexis done to ensure data integrity of these units given the sensitivity around Chinese security/IT products and the POPI act? The choice of camera is left with the customer. Cathexis has the ability to delete data after a pre-set period and encrypt any exported video. We don't sell cameras but integrate with the available encryption. Browse through our useful tutorial videos and manuFew readers

• How do I move from a 32-bit version of CathexisVision? to a 64-bit version?

  How do I move from a 32-bit version of CathexisVision? to a 64-bit version? Support for 32-bit software will be discontinued in CathexisVision 2021. This manual details how to upgrade from a 32-bit version to a 64-bit version of the software. Browse through our useful tutorial videos and manual resources that can be found using the links below: ||Few readers

• Is the data encrypted between Cathexis devices and the software, if so, what is that encryption?

  Is the data encrypted between Cathexis devices and the software, if so, what is that encryption? Please click on the link to access the latest Cyber Security documents available below : Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• How do I integrate CathexisVision with a third-party DVR?

  Third Party DVR Integration Appnote Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• I have enabled an option that says ENABLE ONVIF SERVER,what is that used for?

  I have enabled an option that says ENABLE ONVIF SERVER,what is that used for? The 'Enable ONVIF server' tick box enables API connectivity to your server. The login will be the same as your CathexisVision login Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• How long will a slave NVR function if it is disconnected from the CathexisVision site master holidng all the licenses?

  How long will a slave NVR function if it is disconnected from the CathexisVision site master holding all the licenses? A slave NVR is marked as absent after 28 days. This means it will cache the master or site NVR licenses for a 28 day period, and then after that it disconnects the unit/licenses. If it cannot find the licenses on the master or disconnected server which forms part of the site, then it will become completely unlicensed. Browse through our useFew readers

• Please give me a detailed description of all required ports open on my firewall for CathexisVision?

  Please give me a detailed description of the required ports for CathexisVision? 1.) CathexisVision, CathexisVision Carbon and CathexisVision Mobile Application: TCP 30010 to 30100 2.) CathexisVision Multistep or Carbon tunnelled connection using a single port: (If the router cannot open the full 30010 to 30100 port range) TCP 30011 3.) Accessing to CathexisVision license server with a provided product key: TCP 30016 4.) Alarm Gateway alarm - Port used to receivFew readers

• I need to upgrade my computer to windows 11,will CathexisVision work on windows 11?

  I need to upgrade my computer to windows 11,will CathexisVision work on windows 11? Whilst our software has been tried with Windows 11, it hasn't been fully tested yet. We would strongly recommend staying with Windows 10 unless there is some very good reason you need to upgrade. Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• The auto update license feature in the CathexisVision is not working. It says it is failing to connect to the license server?

  The Auto update license feature in the CathexisVision Licensing section is not working.Whenever i try to update licenses it says it is failing to connect to the license server. The administrator need to allow outbound network access from your NVR unit on TCP port 30016 to the public server called : licenses.cat.co.za Please find the full setup manual below : Browse through ourFew readers

• What features are included in the trial software?

  What features are included in the trial software? CathexisVision trial software includes 2 IP camera licenses, 2 days recording for 2 cameras, and standard CathexisVision Basic Analytics. Alternatively contact someone in you region and request demo licenses for a longer period should proof of concept be required. Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• What is the difference between a site, server and client?

  What is the difference between a site, server and client? Site- A geographical location that may be served by multiple VMS units. Server- Refers to the unit on which the CathexisVision Server software is running, and encompasses all CathexisVision Server software processes such as recording, archiving, databasing, video analytics, etc. Client- Any CathexisVision platform which can connect to and view the server. This includes CathexisVision desktop Client,Some readers

• What package options does CathexisVision software offer?

  What package options does CathexisVision offer? CathexisVision is divided into 4 base packages, from a single server package to a multi-server environment. The 4 packages available are: The Lite single server package The core single server product The professional medium to large site The premium WAN/large site. These packages are described in detail in the links below.Few readers

• What is the maximum number of camera licenses that I can purchase for each CathexisVision base package?

  What is the maximum number of camera licenses that I can purchase for each CathexisVision base package? CathexisVision Lite includes bundled camera licenses (4/8/12/16/48). For CathexisVision Core, Professional & Premium, a customer can purchase camera licenses as per the site requirements and base package maximum IP cameras per site. Below is a link that describes the different packages as well as a brochure with all the licenese information available :Popular

• What structure does the CathexisVision software follow?

  What structure does the CathexisVision software follow? CathexisVision runs as a Windows and Linux service, and the software consists of several underlying services: CathexisVision Server Service controls all underlying services. CathexisVision Client (connects to 1 or more servers) Service Manager Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• How do I know what version of CathexisVision is installed on this server?

  How do I know what version of CathexisVision is installed on my main server? On the server where CathexisVision is installed, the user can click on “HELP” and then “ABOUT” to get the information on the version of CathexisVision, the license identification number, the current build identification number, as well as the architecture installed. Browse through our useful tutorial videos and manual resources that can be found using the links below:Popular

• How will I know the number of cameras I can install on one server and which licenses should be used on my site?

  How will I know the number of cameras I can install on one server and which licenses should be used on my site? The 2 most important factors when calculating the number of cameras per server are the total recording and video streaming BITRATE, and if you need to display the video on the server, then the required display RESOLUTION and expected FRAMERATE is also important to determine the server’s required CPU decoding load. The number of cameras per site will detFew readers

• What are the benefits of the CathexisVision Premium package, and when should I use it?

  What are the benefits of the CathexisVision Premium package, and when should I use it? You need to use Premium when: There are more than 150 cameras per site (multiple servers make up a site) There is a requirement for more than 10 client connections. When Premium features like failover and video wall servers are part of the project specifications. These included features need to be purchased for other packages. NOTE: Please see base package ‘comparison chFew readers

• Is the CathexisVision software backwards compatible?

  Is the CathexisVision software backwards compatible? Yes, you can use a client connection with later software to access older sites and servers. Some newly added features will not be accessible or configurable from the later client software. Please discuss this with the support team if you plan to run a mixed environment or access remote sites from a control room environment, where clients are loaded with the latest version. Some functional (archiving, reviewing)Few readers

• I am using Microsoft Active Directory. Can I import my users into CathexisVision?

  I am using Microsoft Active Directory. Can I import my users into CathexisVision? This is possible with CathexisVision 2015 and later. Access rights are assigned to AD users using the CathexisVision security levels and is not defined by the domain security levels. Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• Will CathexisVision allow me to have multiple base packages?

  Will CathexisVision allow me to have multiple base packages? No. The license policy for the site is defined by the first server (MASTER) making up the site. In 2018 only one base license is required for the site. The site master will not be able to utilize IP licenses lower than the current site edition, so a site master with a professional base license will be able to utilize Professional and Premium IP camera licenses, but a premium Site will not be able to useFew readers

• Am I able to install CathexisVision on a 64-bit operating system?

  Am I able to install CathexisVision on a 64-bit operating system? We recommend using CathexisVision 64-bit software when deploying new server or client units. CathexisVision 32-bit software is still available to upgrade existing 32-bit CathexisVision installations. Supported Linux Systems • Ubuntu 12.04 LTS Desktop (32-bit) • Ubuntu 16.04 LTS Desktop (64-bit) Supported Windows Systems • Microsoft® Windows® 7 SP1 • Microsoft® Windows® 8 • Microsoft® Windows® 8.Few readers

• Which Mobile platforms support the CathexisVision mobile app?

  Which Mobile platforms support the CathexisVision mobile app? CathexisVision is available from the Play and App store for both Android and IOS devices.The application is called Catmobile. Please click the video below to view the setup of the mobile application once downloaded: Browse through our useful tutorial videos and manual resources that can be found using the links below:Some readers

• What license is required to use an input or output connected on a camera?

  What license is required to use an input or output connected on a camera? Besides one IP license for the camera, no additional license is required for camera inputs and outputs. Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• How many monitors can I add to CathexisVision per workstation

  How many monitors can I add to CathexisVision per workstation? Up to 6 monitors. Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• What is the minimum graphics card (VGA) requirements to be used on any workstation?

  What is the minimum graphics card (VGA) requirements to be used on any workstation? Most VGA cards will work, however graphics cards with minimum 512MB RAM, PCI-e are recommended Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• What PORT numbers does CathexisVision use?

  What PORT numbers does CathexisVision use? TCP ports 30010 to 30100 – CathexisVision Software. TCP Port 80 – CathexisVision Mobile App Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• When I purchase CathexisVision, what updates are available to me?

  When I purchase CathexisVision, what updates are available to me? You will have the option to update for the year of purchase as they are released with support for a two-year duration. These updates are available on the website for download. Remember to only apply updates that match the site version. I.e. if you are running CathexisVision 2018, only apply 2018 software updates to your site. Browse through our useful tutorial videos and manual resources thFew readers

• Will I be able to migrate CathexisVision software to the next major release?

  Will I be able to migrate CathexisVision software to the next major release? Yes, the software can be migrated if you have IP camera licenses that are valid for the required major release. Depending on the date of purchase, CathexisVision 2018 for example could provide you with 2019 IP camera licenses. If the IP camera licenses are older than the next available major release, then you can purchase version migration licenses for the required camera licenses.Few readers

• Does Cathexis support audio and multicast?

  Does Cathexis support audio and multicast? Answer Yes, two-way audio is currently supported as well as the ability to automatically assign multicast addresses to cameras. Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• Is CathexisVision ONVIF compliant ?

  Is CathexisVision ONVIF compliant ? Yes. Browse through our useful tutorial videos and manual resources that can be found using the links below:Some readers

• Can I upgrade from one base package to another?

  Can I upgrade from one base package to another? Yes, except for the Lite package which is not upgrade-able to another base package. Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• Is it possible to do a configuration backup in CathexisVision?

  Is it possible to do a configuration backup in CathexisVision? Yes, automatic backups to a configurable location/folder is done on a daily basis and kept for 7 days. CathexisVision Software can also manually backup and export the current configuration. You can easily restore the automatic or exported backup at any time. Navigate to the setup of your server and find the tab called configuration backup : (https://storage.crisp.chat/users/helpdesk/website/ff874Some readers

• What additional devices are available from Cathexis?

  What additional devices are available from Cathexis? Cathexis Video Encoders (integrate analogue cameras into security systems by means of an Ethernet network). Features: Power Over Ethernet (POE) Class 3 device. Optimized H.264 video compression algorithm to facilitate transmission of High-Quality video over low network bandwidth. Built in monitoring function. Supports PAL/NTSC. Provides RS422/RS485 serial port (Will only sync with Video Channel 1).Few readers

• How will I know what analytics package I need?

  How will I know what analytics package I need? CathexisVision offers three analytics suites: Analytics I, Analytics II or Analytics III. Each suite comes with its own benefits, and best-use should be determined by examining the features alongside the client’s analytics requirements. Note: Analytics are applied and licensed per camera and can be copy/pasted from one camera to another. For more information these are detailed in the documents below alternativFew readers

• How can I demonstrate the video analytics in CathexisVision?

  How can I demonstrate the video analytics in CathexisVision? The CathexisVision software comes shipped with an analytics simulator which allows all available CathexisVision analytics engines to be tested on archived camera footage. This is very useful tool not only for trying out the CathexisVision analytics, but also useful to fine tune analytics during the installation phase. Please find the links to our Youtube channel below as well as the setup manual forFew readers

• Is it possible to add multiple servers to one site and have separate analytics on each server?

  Is it possible to add multiple servers to one site and have separate analytics on each server? Yes, each server can have its own custom analytics or integration/s added to it. Browse through our useful tutorial videos and manual resources that can be found using the links below:Few readers

• How do I use the analytics that I have just added to my camera?

  How do I use the analytics that I have just added to my camera? When adding analytics to a camera, the user can create a trigger (the activity recognition) for that analytics suite. This trigger can then be used in an event. A user can create an event which allows the trigger to be linked to an action. E.g. Record the camera, play a sound, control an output, send an email, etc. when the trigger takes place. Please find the links to our Youtube channel below as weFew readers

• What are the different methods of licensing CathexisVision?

  What are the different methods of licensing CathexisVision? There are two methods of licensing the product: Offline licensing by the use of a request file sent to the cathexis sales department Online licensing by the use of a product key Please contact Cathexis Sales for more information Follow instructions below: (https://storage.crFew readers

• Before I contact support for assistance, is it possible to pull the server software logs using the CathexisVision software?

  Before I contact support for assistance, is it possible to pull the server software logs using the CathexisVision software? The CathexisVision Software allows the user to download all server side software logs by running the Sherlock process in both the CathexisVision server and client software. Browse through our useful tutorial videos and manual resources that can beFew readers

• I have an issue with my CathexisVision software or hardware. How do I get in touch with support?

  I have an issue with my CathexisVision software or hardware. How do I get in touch with support? You can email support@cat.co.za with a detailed explanation of the issue. Please do not forget to leave us a copy of your address and also a contact number. Once your email is received, a ticket will automatically be generated with a ticket reference number. Any follow-ups need to be done using the same ticket reference number in the subject. You can also contact ouFew readers