• Can video be exported to a 3rd party video format in CathexisVision?

  || Question Can video be exported to a 3rd party video format in CathexisVision? | Answer The CathexisVision Archive Player can export archived footage to a mp4 video format. Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/Few readers

• What to do when GUI starts without displaying anything

  || Problem I have an issue with the gui_res.exe that is running in my task manger after starting it, but it is not giving me any display on my Windows desktop | Solution This may be caused by Windows returning the incorrect monitor size values when closing the software. Stop the GUI_res.exe from the task manager by right-clicking on it and selecting "End task" Go to the installation folder where the CathexisVision software is installed. Open the bsconfig.xml file in notepad or anothFew readers

• Can a client import users to an active directory group?

  || Problem The client is having close to 25000 users on their active directory. Can they import to the VMS a specific group from the active directory | Solution Yes, this can be done: A filter should be used to limit the LDAP results to the required users. For example if an attribute userGroup is configured and only users belonging to the CCTV group is required to appear on the NVR, then the filter below should be used: (&(objectCategory=person)(objectClass=user)(userGroup=CCTV)Few readers

• How to create a Dead Man trigger?

  || Problem We have had a request from a customer for a Base Station Operator “Dead Man” facility. We have looked at it here but can’t see how we could do it. Have you any ideas? The concept is very simple. During the evening shift when everyone has left for the day, they want the Operator to have to push a button on his desk say every 30 minutes to 1 hour, indicating he is OK. Should that button not be pressed for say 5 minutes after the required time then an alarm must occur and this willFew readers

• What does it mean when the Cathexis video database states degraded?

  || Question What does it mean when the Cathexis video database states degraded? | Answer One or more of the CathexisVision video database slices inaccessible. (Drive failure, file system corrupt, etc). Check that all database volumes are accessible by the OS and CathexisVision software. The database will list the missing slice and the associated drive/volume (G:/catdb/....slice name.../, etc) in the database setup. Replace the missing volume, delete the missing slice in the databaseFew readers

• How can I ensure that the map is displayed correctly on the clients side if I have added new icons?

  || Question How can I ensure that the map is displayed correctly on the client's side if I have added new icons? | Answer When using personalized icons to create a new map, save the map in a folder other than the cathexis vision software folders before uploading it to the server. This will ensure that all clients can gain access to all the customized icons. Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexFew readers

• How to remove unwanted emails

  || Problem I am having an issue where mails are sent out every minute. I have only scheduled the mails once a week. | Solution Clear out all the files in the /usr/dvs/outbox/ folder. It contains a queue of unsent emails over time. Mails would accumulate in this folder if the recorder is not able to reach the email server. Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| hFew readers

• What languages does CathexisVision support?

  || Problem What languages does CathexisVision support? | Solution The list you see in the language selection setup (Menu → Settings → General → Language) is the list of supported languages. So they are: Arabic Dutch English French Hungairan Italian Portuguese Spanish The translations have varying degrees of completion. For example, the Arabic translation is mainly the operator interface, while the Spanish and Italian translations are nominally complete. **Browse thrFew readers

• Do a user use his username or domain and username to login?

  || Problem When the user presents his username during the CathexisVision login, does he use his username or domain details together with the username? Example: domain\username | Solution Only the username is required. No need to add the domain information. Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/Few readers

• If a user changed his password how long will it take to be changed on the VMS?

  || Problem How does cathexis vision update the username / passwords from the active directory i.e. if a user changed his password how long will it take to be changed on the VMS. | Solution The authentication is done by the domain controller, and not by the CathexisVision software. Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/resources/videos/ ||| https://cathexisvideo.com/resources/brochurFew readers

• Is it possible to remove the camera name and time from the view of the client?

  || Question Is it possible to remove the camera name and time from the view of the client? | Answer No, the name of the camera and time cannot be removed Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/Few readers

• How do I log a support call with Cathexis support?

  || Question How do I log a support call with Cathexis support? | Answer Refer to the website for the Email and contact details of the respective regional office. Support@cat.co.za for the global support. Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/Few readers

• How can we allow Cathexis support to connect to a server related issue?

  || Question How can we allow Cathexis support to connect to a server related issue? | Answer Cathexis Support can use any known remote desktop application for remote access. TeamViewer is a favorite and works very well. Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/Few readers

• Is it possible to remove the yellow text from a sequence ?

  || Question Is it possible to remove the yellow text from a sequence? eg. The name of the sequence and number of camera | Answer No, this is built into the software to identify that a sequence is selected. Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/Few readers

• Will Cathexis CatObserver work in 4k resolution?

  || Question Will Cathexis CatObserver work in 4k resolution? | Answer Yes Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/Few readers

• What are Sherlock files and how do I fetch them?

  || Question What are Sherlock files and how do I fetch them? | Answer Sherlock files are a diagnostic tool used by the Cathexis Support Desk. The standard procedure is for the operator to email the Support Desk (support@…), attaching the Sherlock file and a description of the problem. You can also save the Sherlock file to a disk. For instructions on how to do this, consult the app-note: https://cathexisvideo.com/download/how-to-fetch-sherlock-files/Few readers

• If I have a sales query who do I contact?

  || Question If I have a sales query who do I contact? | Answer You can contact sales@catafrica.co.za Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/Few readers