Go to website
This covers archiving, support, features, and issues.
How can I archive a footage and save it as a media format?
How can I archive a footage and save it as a media format? Below is an archive manual, that will guide you through step by step on how to archive a footage and show you how to save it as a media file. !(https://storage.crisp.chat/users/helpdesk/website/ff874573b15c1800/image_8b
Can video be exported to a 3rd party video format in CathexisVision?
Can video be exported to a 3rd party video format in CathexisVision? The CathexisVision Archive Player can export archived footage to a mp4 video format.
What languages does CathexisVision support?
What languages does CathexisVision support? The list you see in the language selection setup (Menu → Settings → General → Language) is the list of supported languages. So they are: Arabic Dutch English French Hungairan Italian Portuguese Spanish The translations have varying degrees of completion. For example, the Arabic translation is mainly the operator interface, while the Spanish and Italian translations are nominally complete.
Can a client import users to an active directory group?
The client is having close to 25000 users on their active directory. Can they import to the VMS a specific group from the active directory Yes, this can be done: A filter should be used to limit the LDAP results to the required users. For example if an attribute userGroup is configured and only users belonging to the CCTV group is required to appear on the NVR, then the filter below should be used: (&(objectCategory=person)(objectClass=user)(userGroup=CCTV)
What to do when GUI starts without displaying anything
I have an issue with the gui_res.exe that is running in my task manger after starting it, but it is not giving me any display on my Windows desktop This may be caused by Windows returning the incorrect monitor size values when closing the software. Stop the GUI_res.exe from the task manager by right-clicking on it and selecting "End task" Go to the installation folder where the CathexisVision software is installed. Open the bsconfig.xml file in notepad or anoth
How can I ensure that the map is displayed correctly on the clients side if I have added new icons?
How can I ensure that the map is displayed correctly on the client's side if I have added new icons? When using personalized icons to create a new map, save the map in a folder other than the cathexis vision software folders before uploading it to the server. This will ensure that all clients can gain access to all the customized icons.
How can I pull an event report on a Windows or Linux NVR unit?
How can I pull an event report on a Windows or Linux NVR unit? The Forensic tool has an event report section where you can get event stats for selected cameras. You can export the stats. You can also create a Cathexis Events meta-database. Once created, it will automatically store all site events generated by the CathexisVision system. No other setup is required besides simply creating the meta-database. See the attached document that describes the setup o
Dead Man trigger
We have had a request from a customer for a Base Station Operator “Dead Man” facility. We have looked at it here but can’t see how we could do it. Have you any ideas? The concept is very simple. During the evening shift when everyone has left for the day, they want the Operator to have to push a button on his desk say every 30 minutes to 1 hour, indicating he is OK. Should that button not be pressed for say 5 minutes after the required time then an alarm must occur and this will
Do a user use his username or domain and username to login?
When the user presents his username during the CathexisVision login, does he use his username or domain details together with the username? Example: domainusername Only the username is required. No need to add the domain information.
Will Cathexis CatObserver work in 4k resolution?
Will Cathexis CatObserver work in 4k resolution? Yes
How can we allow Cathexis support to connect to a server related issue?
How can we allow Cathexis support to connect to a server related issue? Cathexis Support can use any known remote desktop application for remote access. TeamViewer is a favorite and works very well.
If a user changed his password how long will it take to be changed on the VMS?
How does cathexis vision update the username / passwords from the active directory i.e. if a user changed his password how long will it take to be changed on the VMS. The authentication is done by the domain controller, and not by the CathexisVision software.
Remove unwanted emails
I am having an issue where mails are sent out every minute. I have only scheduled the mails once a week. Clear out all the files in the /usr/dvs/outbox/ folder. It contains a queue of unsent emails over time. Mails would accumulate in this folder if the recorder is not able to reach the email server.
Is it possible to remove the camera name and time from the view of the client?
Is it possible to remove the camera name and time from the view of the client? No, the name of the camera and time cannot be removed
Memory recommended specifications required for Cathexis Vision 2018?
Memory recommended specifications required for Cathexis Vision 2018? 4GB
How do I log a support call with Cathexis support?
How do I log a support call with Cathexis support? Refer to the website for the Email and contact details of the respective regional office. Support@cat.co.za for the global support.
Is it possible to remove the yellow text from a sequence ?
Is it possible to remove the yellow text from a sequence? eg. The name of the sequence and number of camera No, this is built into the software to identify that a sequence is selected.
What does it mean when the Cathexis video database states degraded?
What does it mean when the Cathexis video database states degraded? One or more of the CathexisVision video database slices inaccessible. (Drive failure, file system corrupt, etc). Check that all database volumes are accessible by the OS and CathexisVision software. The database will list the missing slice and the associated drive/volume (G:/catdb/....slice name.../, etc) in the database setup. Replace the missing volume, delete the missing slice in the database
36. If I have a sales query who do I contact?
If I have a sales query who do I contact? You can contact firstname.lastname@example.org