Q: How can I archive recorded footage and save it in MP4 format?

|| Question How can I archive recorded footage and save it in MP4 format? <hr /> | Answer 1) A .CAR format archive file will need to be first generated within CathexisVision and saved with the relevant permissions to be converted to mp4. <img src="https://storage.crisp.chat/users/helpdesk/website/ff874573b15c1800/image_uxbs80.png" alt="" /> The make archive exportable feature allows the conversion to MP4 ,this permission must be selected. <img src="https://storage.crisp.chat/users/helpdesk/website/ff874573b15c1800/image_ix2gwo.png" alt="" /> Achieve files that have a password or a watermark are not allowed to be converted to MP4 Once this permission is active on the .CAR file it can be converted to MP4. 2) Open the CathexisVision Archive viewer and archive a second time but a new option will appear allowing the converision to MP4 <img src="https://storage.crisp.chat/users/helpdesk/website/ff874573b15c1800/image_5dk1yl.png" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/ff874573b15c1800/image_7keou7.png" alt="" /> To download the full operators manual click on the link below: ||| https://downloads.cathexisvideo.com/download/faq-cathexisvision-operators-manual/ Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/

Q: Which ports are required for remote connection?

|| Problem Please provide me a list of ports to be configured on my firewall/router in order to connect to my servers: <ul> <li>Using my CathexisVision Client Software,</li> <li>from my Web Browser or mobile device,</li> <li>accessing the Server control centre to access logs and to stop and start servers,</li> <li>and also to remotely access the Windows/Linux NVR using 3rd party Software.</li> </ul> | Solution Ports required for remote connection. The following ports are required to access your Server or Site remotely from outside the company network. This can be achieved by opening these ports or range of ports on the router/firewall. <img src="https://storage.crisp.chat/users/helpdesk/website/ff874573b15c1800/cat-port-1jpg_1t75py0.jpg" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/ff874573b15c1800/cat-port-2jpg_1ittvbk.jpg" alt="" /> <img src="https://storage.crisp.chat/users/helpdesk/website/ff874573b15c1800/cat-port-3jpg_1qb14om.jpg" alt="" /> Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/

Q: CathexisVision NVR Auto Login

|| Problem I would like to automatically log in with a specific username on a Windows NVR. How can this be done? | Solution If a user needs the CathexisVision software to automatically log in with a specific username on a Windows NVR, then the following steps should be followed: Ensure that the CathexisVision software runs at start-up. Create a new text file called “autologin.txt” in the …\CathexisVision install folder\settings\ folder. Add the user credential for the the user in the "autologin.txt" file: username password Remember to set up the auto login with a restricted user account. Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/

Q: I’ve heard about the CathexisVision Video Management Software, so how do I get the software?

|| Question I’ve heard about the CathexisVision Video Management Software, so how do I get the software? | Answer The software is available for download on the cathexisvideo.com webpage under trial software. Please refer to the link below: ||| https://downloads.cathexisvideo.com/trial-software/cathexisvision-professional-trial/ Browse through our useful tutorial videos and manual resources that can be found using the links below: ||| https://cathexisvideo.com/support/videos/ ||| https://cathexisvideo.com/support/documents/

Question 1

How can I archive recorded footage and save it in MP4 format?

Accepted Answer

|| Question How can I archive recorded footage and save it in MP4 format?

| Answer 1) A .CAR format archive file will need to be first generated within CathexisVision and saved with the relevant permissions to be converted to mp4.

The make archive exportable feature allows the conversion to MP4 ,this permission must be selected.

Achieve files that have a password or a watermark are not allowed to be converted to MP4

Once this permission is active on the .CAR file it can be converted to MP4.

2) Open the CathexisVision Archive viewer and archive a second time but a new option will appear allowing the converision to MP4

To download the full operators manual click on the link below:

||| https://downloads.cathexisvideo.com/download/faq-cathexisvision-operators-manual/

Browse through our useful tutorial videos and manual resources that can be found using the links below:

||| https://cathexisvideo.com/support/videos/

||| https://cathexisvideo.com/support/documents/

Question 2

I have video in a .CAR file, how do I review it?

Accepted Answer

|| Question I have video in a .CAR file, how do I review it?

| Answer

To play a Cathexis archive file on your PC, you are required to have a media player that does so.

This media player can be exported using the Cathexis software or will be available on any machine that has the Cathexis software installed.

Should you not have access to the archive viewer please chat to the administrator of the Cathexis software.

To download the full operators manual click on the link below:

||| https://downloads.cathexisvideo.com/download/faq-cathexisvision-operators-manual/

Download link to the CathexisVsion Software:

||| https://downloads.cathexisvideo.com

controls

Question 3

What are the Remote Access Options for CathexisVision VMS?

Accepted Answer

|| Problem

What are the Remote Access Options for CathexisVision VMS?

| Solution

Unfortunately most video surveillance systems are firewalled and blocked from direct access to

the public Internet.

There are 5 Remote Access Options for Video Surveillance

Port forwarding
Universal Plug and Play (UPnP)
Dynamic DNS
Virtual Private Networks (VPNs)
Cloud / 'Phone Home' (e.g., Axis AVHS, Dropcam)

Port forwarding (Option 1) assumes the use of a static public IP address, but you can always make use of Dynamic DNS (option 3) to get around this.

You can also make use of your own VPN connection (option 4) in order to to connect to your recoder.

We do not support the following:

||| Option 2: Universal Plug And Play

Universal Plug and Play (UPnP) is a set of protocols which automate device

discovery and configuration on a local network. One of the aims of UPnP is

eliminating manual port forwarding (above), allowing a UPnP device to

automatically create port mappings in a router without any intervention from the

user.

However, in practice, UPnP is unreliable in many cases. In many business

networks, large and small, UPnP functions are turned off, requiring manual port

forwarding. In consumer use, port mappings may not function properly, may be

added more than once, may conflict with other devices, or may simply not be

added at all. Making things worse, error information is rarely available when

UPnP port mapping fails, leaving the user wi

Question 4

Which ports are required for remote connection?

Accepted Answer

|| Problem

Please provide me a list of ports to be configured on my firewall/router in order to connect to my servers:

Using my CathexisVision Client Software,
from my Web Browser or mobile device,
accessing the Server control centre to access logs and to stop and start servers,
and also to remotely access the Windows/Linux NVR using 3rd party Software.

| Solution Ports required for remote connection.

The following ports are required to access your Server or Site remotely from outside the company network. This can be achieved by opening these ports or range of ports on the router/firewall.

Browse through our useful tutorial videos and manual resources that can be found using the links below:

||| https://cathexisvideo.com/support/videos/

||| https://cathexisvideo.com/support/documents/

Question 5

CathexisVision NVR Auto Login

Accepted Answer

|| Problem

I would like to automatically log in with a specific username on a Windows NVR. How can this be done?

| Solution

If a user needs the CathexisVision software to automatically log in with a specific username on a Windows NVR, then the following steps should be followed:

Ensure that the CathexisVision software runs at start-up.

Create a new text file called “autologin.txt” in the …\CathexisVision install folder\settings\ folder.

Add the user credential for the the user in the "autologin.txt" file:

username

password

Remember to set up the auto login with a restricted user account.

Browse through our useful tutorial videos and manual resources that can be found using the links below:

||| https://cathexisvideo.com/support/videos/

||| https://cathexisvideo.com/support/documents/

Question 6

I’ve heard about the CathexisVision Video Management Software, so how do I get the software?

Accepted Answer

|| Question

I’ve heard about the CathexisVision Video Management Software, so how do I get the software?

| Answer

The software is available for download on the cathexisvideo.com webpage under trial software. Please refer to the link below:

||| https://downloads.cathexisvideo.com/trial-software/cathexisvision-professional-trial/

Browse through our useful tutorial videos and manual resources that can be found using the links below:

||| https://cathexisvideo.com/support/videos/

||| https://cathexisvideo.com/support/documents/

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