> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://cathexis.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When License Plate Recognition is not functioning what do I do?

|| **Question**
When License Plate Recognition is not functioning what do I do?

| **Answer**


Make sure that the third party LPR engine or device is functioning,and that its licensed on both Cathexis Vision side and on the third party side. 

Once that is functioning correctly consult the Cathexis manual to ensure that the ANPR configuration has been done correctly.

Should you still have an issue then contact support(support@cat.co.za)

Please find the link below to the ANPR Manual Pack that can assist with all setup requirements :

||| https://integrations.cathexisvideo.com/download/anpr-installation-manual/


**Browse through our useful tutorial videos and manual resources that can be found using the links below:**

||| https://cathexisvideo.com/support/videos/

||| https://cathexisvideo.com/support/documents/