> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://cathexis.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Before I contact support for assistance, is it possible to pull the server software logs using the CathexisVision software?


|| **Question**
Before I contact support for assistance, is it possible to pull the server software logs using the CathexisVision software?


| **Answer**
The CathexisVision Software allows the user to download all server side software logs by running the Sherlock process in both the CathexisVision server and client software.


![](https://storage.crisp.chat/users/helpdesk/website/ff874573b15c1800/image_1b79e80.png)


**Browse through our useful tutorial videos and manual resources that can be found using the links below:**

||| https://cathexisvideo.com/support/videos/

||| https://cathexisvideo.com/support/documents/